1
The subject matter of these General Terms and Conditions is the arrangement of mutual relations between the Lendlord, the property owner of Villa Šorićevi dvori and the Accommodation Users (hereinafter "the Guest") on the other hand, when making the reservation directly from the Lendlord. By accepting the reservation the guest accepts these Terms and Conditions which constitutes the agreement between the Landlord and the Guest. The reservation confirmation will be delivered to the guest in electronic form immediately. In the event that the payment of the reservation has not been made in accordance with these General Terms and Conditions or according to a different agreement with the Lendlord, the reservation may be canceled without any obligation to the guest.
2
Prices published on the website www.soricevi-dvori.com are expressed in EUR and refer to the price of weekly accommodation per unit in the designated period. The published prices are valid from the moment the information is updated on the website. For contract service, the applicable price is applied at the time of booking. Prices of accommodation (IF NOT OTHERWISE NOTED) include: normal consumption of electricity, heating in winter and air conditioning in the summer period, water consumption, final cleaning, bed linen, bath towels and residence tax.
3
The guest is obliged to pay within a maximum of 5 days starting from the receipt of the reservation option, an advance downpayment of 30% to the account of the Landlord, thus confirming the reservation. If the same term is paid through the other sales channel before the guest payment is recorded in the account of the Landlord, the Landlord will offer the guest another term or refund the paid amount. The remaining amount up to the full amount must be paid no later than 45 days prior to arrival and commencement of use of the booked service. The Landlord reserves the right to ask the guest to present additional payment insurance.
4
In the case of cancellation of confirmed reservation by the guest, the Landlord reserves the right to keep the advance downpayment or the full amount of the reservation, depending on the cancellation time. In case of “NO SHOW” or unannounced late arrival, the Landlord will retain the total amount of the reservation.
5
The Landlord is entitled to cancel the reservation before or during the period of use of the accommodation, in the event of unpredictable or unavoidable circumstances preventing the use of accommodation, endangering the guest or accommodation facility or reducing the quality of the service until the level becomes unreasonable to provide the contracted services. In this case, the guest will be refunded the amount of payments already made, decresed by the costs for the already used services. In any of the cases mentioned in this article the Lendlord is not obligated to pay compensation or damages to the guest.
6
The facility is intended for a maximum of 12 people. The Landlord is not obliged to accept a larger number of guests than the maximum capacity of the facility and in this case the Landlord is entitled to keep the full amount of the reservation.
7
The facility is to be used at guest own risk and guest is obliged to abide by all house rules , in particular those relating to the use of swimming pools, wellness, fireplaces, outdoor kitchens, other electronic devices, heating and cooling rules as well as any of the rules or notices outlined on the website www.soricevi-dvori.com. The Landlord is not responsible for damages caused to the guest due to the use of the facility. Children are allowed to stay in the pool and wellness area solely in the presence of an adult.
8
Upon arrival, the guest is obliged to hand over the travel and personal documents to the person who will hand over the keys of the house, apply for residence permit and immediately return the personal documents. Check in time is between 16:00 and 20:00, while check out time is until 10:00.
9
During the stay, the guest is required to use the property and equipment of the owner of the property with due care. In addition, guest`s behavior must be adjusted in a way that does not disturb other guests, neighbors and hosts. In the event that the guest does not comply with house rules after being warned, guest loses the right to a reserved accommodation and is obliged to leave it without charge. Any damage or defect caused by a guest should be reported to the Landlord immediately.
10
A guest is liable for all losses or damages, unless guest can prove that it was caused by a third person. The same applies if the accommodation unit, due to damage, dirt or equipment defects can not be handed over to the next guest. Landlord will charge loss or damage to the guest on the spot.
11
The guest's obligation to conscientiously handle the accommodation unit and its inventory. The guest must return the accommodation at his departure in the same condition as it was received for use. In case the conditions in the accommodation unit are not in accordance with the reservation, the guest must immediately notify the person responsible for the keys or the Landlord. In the event that any irregularities that were apparent are not reported immediately upon arrival, the unit will be considered to be relinquished to use in a fully-functioning condition. If irregularities arise during the stay, the duty of the guest is to proceed in the same way.
12
Guest's personal information (name and surname, residence, telephone number and e-mail address) is provided voluntarily. Guest`s personal information is required in the process of realization of the requested service and will be used for further mutual communication (eg informative offer, binding offer / reservation, payment instructions, payment receipt notifications and travel document notice).
13
The Landlord undertakes not to disclose personal information of the guest or to provide it to a third party other than the partners participating in the realization of the contracted service. An objection to the processing of personal data for marketing purposes shall not affect the contracting and / or realization of the requested service.
14
Possible disputes shall be resolved in an amicable manner, if this is not possible, in the case of any legal dispute, it shall be resolved before the court in Zagreb where the law of the Republic of Croatia shall be applied.